FAQs

Terms and Conditions (“T&Cs”) are the standard contractual terms on which your business supplies goods or services. They set out your rights, your customer’s obligations, and how your business operates.

In practice:
If you provide services to multiple clients, your T&Cs can ensure consistent terms on payment, liability, and cancellation, rather than negotiating each point individually.

Well-drafted T&Cs help:

• Protect your business against legal risk
• Clarify expectations with customers
• Reduce the likelihood of disputes
• Ensure you are paid on time

In practice:
Including clear payment terms (e.g. invoices payable within 14 days with interest on late payments) makes it easier to chase overdue payments and enforce your rights if necessary.

Your T&Cs must be properly brought to the customer’s attention before or at the time a contract is formed.

This can be done by:

• Providing them with a quote or contract
• Including them in order forms or online checkouts
• Referencing them clearly in correspondence

In practice:
If you send T&Cs after work has already started, they may not be enforceable—so it’s important to include them upfront.

Important provisions typically include:

• Payment terms and late payment rights
• Limitation of liability
• Delivery or service terms
• Termination rights
• Dispute resolution procedures

In practice:
A limitation of liability clause can prevent your business from being exposed to unlimited claims if something goes wrong.

While templates can be a helpful starting point, they may not reflect your specific business model or risks. Poorly drafted or generic T&Cs may be unenforceable or fail to protect you.

In practice:
A business relying on generic online terms may find that key risks (e.g. intellectual property ownership or service levels) are not properly covered if a dispute arises.