Where a payment has clearly been made to us in error or where a client is entitled to exercise their right to cancel a retainer with us pursuant to the Consumer Contracts Regulations 2013 then it is our aim to make a refund to our client promptly and within three to five working days of a request in any event. It is not the policy of the firm to issue refunds once legal work is completed or once disbursements have been paid or a liability for disbursements has been incurred. Where payments have been made on account, we will refund any money due to you after deducting any direct costs to us associated with the processing of your payment and the processing of any refund and also any fees (including VAT and disbursements) which we are entitled to in accordance with your instructions up to the date of your request for a refund.
If you would like to request a refund of an online payment please contact Caroline Halvey, our Accounts Manager, on 020 8313 1300 020 8313 1300 or email firstname.lastname@example.org noting where possible your client’s reference, the date and amount of any payment made and the reasons for the refund request.
Marsons Solicitors LLP